Terms of service

Terms of Service

Last updated: 16 October 2026

1. Overview

Welcome to Vitalise. These Terms of Service govern your use of our website and your purchases through our online store.

Throughout these terms, “we”, “us” and “our” refer to Vitalise. By visiting our website or placing an order, you agree to these terms, together with any applicable policies referenced here.

Please read these terms carefully before using our website. If you do not agree with them, please do not use our website.

2. Eligibility

You must be legally capable of entering into a binding agreement to place an order with us.

Our products contain caffeine and are not intended for children. Please read all product information, ingredients and safety warnings before purchasing or using any product.

We reserve the right to refuse or cancel an order where we have a lawful reason to do so.

3. Products and Product Information

We aim to ensure that product descriptions, images, flavour information, ingredients and prices are accurate.

Colours and appearance may vary slightly depending on your device and screen settings.

Please read the product packaging and instructions before use. Product information on our website is not a substitute for professional medical advice.

If a product is incorrectly described, faulty or does not meet the requirements of applicable law, your statutory rights remain unaffected.

4. Prices and Payments

All prices and applicable delivery charges will be displayed before you complete your purchase.

UK shipping is currently £1.99 per order where the relevant shipping option is available. International shipping costs and delivery estimates may vary by destination.

Payment must be completed using an available payment method at checkout. Orders are subject to successful payment authorisation.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you to explain the situation and agree an appropriate resolution. We will not use this clause to avoid our legal obligations.

5. Orders and Order Acceptance

After placing an order, you should receive an order confirmation by email.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.

If we cannot fulfil an order, for example because a product is unavailable or a payment has not been authorised, we will contact you and arrange any refund due.

Please check your delivery address and order details carefully before submitting your purchase.

6. Shipping and Delivery

UK delivery is estimated at 3–5 working days, with a current shipping charge of £1.99 per order.

International delivery times and charges vary depending on the destination and available shipping service. Applicable charges will be shown at checkout where international delivery is offered.

Delivery estimates are not guarantees. However, we remain responsible for meeting our legal obligations regarding delivery. If an order is delayed or does not arrive, please contact us.

Further information is available in our Shipping & Delivery Policy.

7. Returns, Refunds and Cancellations

Your cancellation, return and refund rights are explained in our Returns & Refunds Policy.

Nothing in these Terms of Service removes or restricts your statutory consumer rights, including rights relating to faulty, damaged or misdescribed products.

Please contact us if you need assistance with an order or wish to exercise your cancellation rights.

8. Responsible Product Use

Our caffeine pouches must be used in accordance with the instructions and warnings provided on the product packaging.

Do not exceed the recommended amount or ignore the product's safety instructions. Consider caffeine consumed from other sources, including coffee, tea, energy drinks and supplements.

Our products are not intended for children. If you are pregnant, breastfeeding, sensitive to caffeine, have a relevant medical condition or take medication, seek advice from a qualified healthcare professional before use.

Do not swallow the pouch. Keep products out of reach of children and pets.

9. Website Use

You agree not to misuse our website, attempt to interfere with its security or operation, introduce malicious software, or use the website for unlawful purposes.

You must not copy, reproduce or commercially exploit our website content, branding, product images or other materials without our permission, except where permitted by law.

10. Intellectual Property

The Vitalise name, branding, logos, product designs, website content and other original materials are owned by us or used with permission.

You may view and use our website for personal, non-commercial shopping purposes. No other rights are granted unless we expressly agree or the law permits it.

11. Third-Party Services and Links

Our website may use third-party services, including payment processors, delivery providers and Shopify.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for independent third-party websites, except where applicable law makes us responsible.

12. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

In particular, these terms do not limit your statutory consumer rights or exclude liability that cannot legally be excluded.

We will not be responsible for losses that are not reasonably foreseeable, to the extent permitted by law. This clause does not affect any rights or remedies you have under applicable consumer law.

13. Privacy

We handle personal information in accordance with our Privacy Policy.

Please review that policy to understand how personal information is collected, used and protected when you visit our website or place an order.

14. Changes to These Terms

We may update these terms from time to time to reflect changes to our business, website or legal obligations.

The latest version will be published on this page with its updated date. Changes will not remove rights that you already have under applicable law.

15. Governing Law

These terms are governed by the laws applicable in the United Kingdom.

If you are a consumer, nothing in this section removes any mandatory protections or rights available to you under the law that applies to your circumstances.