Shipping policy

Shipping Policy

Last updated: 16 October 2026

At Vitalise, we aim to process and deliver your order as smoothly as possible. Please read the information below before placing your order.

1. UK Shipping

We currently offer UK delivery at the following rate:

Shipping cost: £1.99 per order.
Estimated delivery time: 3–5 working days after dispatch.

Delivery times are estimates and may vary due to postal delays, public holidays, busy periods or circumstances outside our control.

2. International Shipping

International shipping may be available to selected destinations.

Shipping costs: Vary depending on the destination and available delivery service.
Estimated delivery times: Vary depending on the destination, shipping method and customs processing.

Available shipping options, prices and estimated delivery times will be displayed at checkout where international delivery is offered.

Customers may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country, where permitted by law.

3. Order Processing

We aim to process orders as quickly as possible. Processing times may vary depending on order volume, product availability and other operational circumstances.

Your estimated delivery period begins once your order has been dispatched, unless otherwise stated at checkout.

You will receive an order confirmation after placing your order. Dispatch or tracking information will be provided where available.

4. Delivery Delays

Although we aim to meet the estimated delivery times, delays can occasionally occur.

If your order has not arrived within the estimated delivery window, please contact us at vitalisecaffiene@yahoo.com with your order number so we can investigate.

Our delivery estimates do not remove any rights you have under applicable consumer law.

5. Incorrect Delivery Information

Please check that your name, delivery address and contact details are correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will try to help, but we cannot guarantee that an address change will be possible after dispatch.